Mulch Delivery

Guide to Landscape Supply Delivery & Customer Responsibilities

At A1 Heritage Landscape Supply safety during mulch delivery, topsoil delivery, gravel delivery and delivery of all other products is our priority.  Please read the following guidelines for more information on the delivery process:

​Must be home or leave a bucket, cone, sign or tarp where to dump landscape materials. Customer assumes all responsibility for towing, ground ruts, hourly rates, and any underground fixtures such as irrigation, septic tanks, etc.  Driver will use discretion when determining if a dump site is safe. Other hazards include overhead tree limbs and utility wires. Alternate dump site may be designated.

Payment
A1 Heritage Landscape Supply offers Credit Card and COD forms of payment.  Prior to unloading any materials, the delivery driver will request payment by cash or check for COD deliveries; credit card payment is available through the office.  Mastercard, Visa, Discover, American Express and Debit cards accepted.

Directions
A specific destination address is required.  Give a detailed description of the drop site: describe any sidewalks or landscaping that will prohibit the truck from driving up directly beside the site.

Driveways/Walkways
The weight of a typical delivery truck can cause damage to concrete or stone pavements.  Trucks will not drive on new pavement or asphalt.  These applications take up to one year to cure, and may be damaged by the weight.  Operation may also be limited on steep grades.

NOTE: A tarp is strongly recommended to prevent any staining of driveways.  We offer 16 X 20 tarps for $25.00

Overhead Concerns
When scheduling a delivery, be sure to let us know at the time of scheduling about any power lines, tree limbs, or other overhead objects that could obstruct the movement of the dump truck.

Underground Concerns
The location of septic lines, sprinkler heads, underground drains and utility lines are all important to the capabilities of the truck to drive in certain areas.  The delivery truck weight could cause damage to any of these items if present.  Be sure to advise your salesperson or driver of their presence.

Children/Pets
Keep pets penned up and children out of the vicinity during the delivery.  Drivers are unable to see objects in their mirrors that are directly behind the truck.

Weather
Take weather conditions into consideration.  If the ground is wet, it may be difficult for the truck to deliver without damaging grass or landscaping.  Cumming Landscape Supply may reschedule deliveries because of weather concerns.

Safety First
There are many factors that may prevent a product from being placed in a certain area.  Drivers’ decisions will be made on the basis of potential safety hazards and property damage.  Remember that while we will do our best to satisfy your requests, our first commitment is to the safety of everyone involved.